Becoming literacy friendly

In your work, do you have contact with people with unmet literacy needs?

This course on becoming literacy friendly will help you to create a literacy friendly service that is person centered.  

The course will help you to use a literacy friendly approach in your work.

• You will hear from people who have made changes in their workplace to make it more literacy friendly. 
• You will find out what the benefits are from both the staff and customer perspective. 
• You will hear about practical tips on how to communicate more effectively and learn about using plain English.

You will receive a NALA Professional Development certificate on successful completion of this course.

This course is the second of two courses in NALA's Literacy Awareness online series. The first course is Understanding adult literacy, numeracy and digital literacy.